When Will I Receive My Equipment Kits?

Equipment kits generally ship within 3 business days from North Carolina. You will be notified if we anticipate a shipping delay >5 business days.

U.S. Orders: Orders ship from North Carolina via USPS or UPS. Upgraded shipping options are available at checkout. Once your order has shipped, you'll receive an email with a tracking number. Transit time within the United States is generally 2-7 business days.

Note: We can ship to APO/FPO addresses as well as to US Territories. Please allow additional processing and transit time.

UPS Transit Times Not Guaranteed: UPS is not currently guaranteeing transit times. Please keep this in mind if you choose to upgrade your shipping at checkout. Two day shipping for example, may take longer than two days to reach you; overnight shipping may also take an additional day to reach you. While we will ship your items via the transit service you select, UPS is not currently offering any refunds or guarantees related to transit time.

Important USPS Shipping Information: We are currently seeing occasional transit-time delays for USPS. This will affect customers who list a PO Box as a shipping address as well as customers in HI, AK, PR, APO/FPO, and US Territories. While we typically ship your order within three business days, it may take longer than usual for your items to arrive. If you are located in the lower 48-states, please list a UPS-compatible shipping address on your order. If you are located in HI, AK, PR, APO/FPO or a US Territory, please list a USPS-compatible shipping address on your order.

The map below is an estimate of transit time via UPS. Please allow an additional 3 days for order processing. Not all orders are shipped via UPS so final transit times may vary.

Canadian Orders: You will be provided UPS shipping options at checkout. Please note, you will be responsible for all taxes, duties, tariffs, brokerage fees, and levies and these are not included in the shipping cost listed at checkout. Once your order has shipped, you'll receive an email with a tracking number. Transit time to Canada is generally 2-7 business days but please note, it can be as long as 30 business days. In accordance with customs' laws, all packages will be labeled as commercial (not educational) shipments with the actual contents and retail value listed. Retail value is the price before any discounts and does include the value of the whole course. We are unable to make adjustments to customs paperwork. We are also unable to take responsibility for damage or lost packages once they leave our facility.

International Orders: You will be provided shipping options via UPS at checkout. Please note, you will be responsible for all taxes, duties, tariffs, brokerage fees, and levies and these are not included in the shipping cost listed at checkout. Once your order has shipped, you'll receive an email with a tracking number. Transit time is typically 3-15 business days but please note, it can be as long as 45 business days as occasionally packages are subject to additional customs' inspection. In accordance with customs' laws, all packages will be labeled as commercial (not educational) shipments with the actual contents and retail value listed. Retail value is the price before any discounts and does include the value of the whole course. We are unable to make adjustments to customs paperwork. We are also unable to take responsibility for damage packages, lost packages, or packages held by customs once they leave our facility.

Incorrect Delivery Addresses: Please enter your shipping information carefully. Packages within the U.S. that are returned to us due to a faulty shipping address will be assessed an additional delivery fee and shipped via the method of our choice. Packages delivered to an incorrect shipping address due to an incorrect shipping address being entered at checkout, may not be recoverable. Packages shipping outside the U.S. may not be eligible for reshipment. Once an order has been delivered to the shipping carrier, we can no longer be responsible for its contents.

Tracking Numbers: Once your order is shipped you will receive a tracking number so you can keep an eye on its progress. If you do not see an shipping confirmation email within 3 business days, please check your spam/junk and promotions folders.

Signature Upon Delivery: Please note, due to the value of the items, packages are often shipped with signature confirmation required upon delivery. Please be prepared to sign for your package if requested to do so by the carrier.